Terms & Conditions

These Terms and Conditions govern your use of the services provided by Enesima Skin & Cosmetics Clinic ("Enesima", "we", "our", "us"), located at GO1/1 Como St, Malvern VIC 3144, Australia.

By booking an appointment, purchasing a treatment, or engaging with our services in any way, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding.

1. Appointments & Bookings

1.1 Making a Booking

Appointments may be booked online via our booking portal, by telephone on 03 8652 8855, or by email at malvern@enesima.com.au. All bookings are subject to availability and confirmation by Enesima.

1.2 Booking Confirmation

You will receive a confirmation of your appointment via email or SMS. It is your responsibility to ensure that the appointment details are correct. Please contact us immediately if any details are incorrect.

1.3 Medical History & Contraindications

At your first appointment, you will be required to complete a medical history form. It is essential that you disclose all relevant medical conditions, medications, allergies, and previous treatments. Failure to disclose relevant information may affect your suitability for treatment and may result in your appointment being cancelled or rescheduled. Enesima accepts no liability for adverse outcomes resulting from incomplete or inaccurate disclosure.

2. Cancellation & Rescheduling Policy

2.1 Notice Required

We require a minimum of 48 hours' notice for cancellation or rescheduling of any appointment. This allows us to offer the appointment time to other clients on our waiting list.

2.2 Late Cancellations

Cancellations made with less than 48 hours' notice may incur a cancellation fee of up to 50% of the scheduled treatment cost. This fee will be charged to the payment method on file or deducted from any deposit held.

2.3 No-Shows

Failure to attend an appointment without prior notice (a "no-show") will result in a fee equivalent to 100% of the scheduled treatment cost. Repeated no-shows may result in a requirement to pre-pay for future bookings or refusal of future appointments at our discretion.

2.4 Late Arrivals

If you arrive late for your appointment, we will endeavour to complete as much of your treatment as possible within the remaining time. Late arrivals will not be charged for the full appointment but may not receive the complete treatment.

2.5 Enesima-Initiated Cancellations

In the unlikely event that Enesima needs to cancel or reschedule your appointment, we will provide as much notice as possible and assist you in finding an alternative appointment time. No cancellation fee will apply in this circumstance.

3. Deposits & Payments

3.1 Deposits

A deposit may be required at the time of booking, particularly for longer or higher-value treatments. The deposit amount will be advised at the time of booking. Deposits are deducted from the total treatment cost at the time of your appointment.

3.2 Payment Methods

Enesima accepts payment by credit card, debit card, and Zip Pay (where available). Payment is required in full at the time of each appointment unless a payment plan has been arranged in advance.

3.3 Pricing

All prices are in Australian dollars (AUD) and are inclusive of GST. Prices are subject to change without notice. The price quoted at the time of booking will be honoured for appointments made at that time.

4. Refund Policy

4.1 Completed Treatments

Refunds are not available for completed treatments. All treatment outcomes vary between individuals and depend on factors including skin type, age, lifestyle, and adherence to aftercare instructions. Enesima cannot guarantee specific results, and variation in outcomes does not constitute grounds for a refund.

4.2 Treatment Packages & Prepaid Treatments

Unused treatment credits within a prepaid package may be refunded at our discretion, less a 15% administration fee, provided the request is made within 12 months of purchase. Once a treatment within a package has been used, no refund will be issued for that session.

4.3 Memberships

Memberships operate on a rolling monthly basis. Members may cancel their membership with 30 days' written notice. Monthly membership fees already paid are non-refundable. Unused treatment credits accumulated under a membership may be used during the notice period.

4.4 Products

Retail skin care products purchased from Enesima are non-refundable unless the product is found to be defective or not as described. In the case of a defective product, please contact us within 7 days of purchase.

4.5 Australian Consumer Law

Nothing in these Terms and Conditions limits or excludes any rights you have under the Australian Consumer Law. If a treatment or service is found to be defective or not reasonably fit for purpose, you may be entitled to a remedy under the Australian Consumer Law.

5. Treatment Suitability & Consent

5.1 Clinical Assessment

All treatments at Enesima are subject to a clinical assessment of your suitability. We reserve the right to decline or modify a treatment if, in our clinical judgement, it is not appropriate for you at the time of your appointment.

5.2 Informed Consent

Before any treatment, you will be required to provide informed consent in writing. This consent form will outline the nature of the treatment, expected outcomes, known risks and side effects, and aftercare requirements. You must read and understand the consent form before signing.

5.3 Pregnancy & Breastfeeding

Certain treatments are contraindicated during pregnancy and breastfeeding. If you are pregnant or breastfeeding, or believe you may be, please inform us at the time of booking and at your appointment. We offer a selection of pregnancy-safe treatments and will advise you accordingly.

6. Aftercare & Treatment Results

6.1 Aftercare Instructions

Following your treatment, you will receive aftercare instructions. It is your responsibility to follow these instructions carefully. Failure to adhere to aftercare advice may impact your results and could cause adverse reactions, for which Enesima accepts no liability.

6.2 Results

Treatment outcomes vary between individuals and are influenced by factors including skin type, age, lifestyle, sun exposure, and adherence to aftercare. Enesima provides information about expected outcomes based on clinical experience, but cannot guarantee that any specific result will be achieved.

7. Privacy

Enesima collects and handles your personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Your information is used to provide and improve our services and will not be shared with third parties except as required by law or with your consent.

For full details of how we collect, use, and protect your personal information, please contact us at malvern@enesima.com.au.

8. Photography & Marketing

We may request permission to photograph your skin before, during, and after treatment for clinical records and, with your explicit consent, for marketing and educational purposes. You are under no obligation to consent to marketing use of your images.

Clinical photographs are taken as part of your treatment record and are stored securely in accordance with our privacy obligations.

9. Limitation of Liability

To the maximum extent permitted by law, Enesima's liability for any claim arising from our services is limited to the amount paid by you for the treatment or service in question.

Enesima is not liable for any indirect, incidental, or consequential loss or damage arising from the use of our services, except where such liability cannot be excluded under Australian Consumer Law.

10. Changes to These Terms

Enesima reserves the right to update these Terms and Conditions at any time. The current version will always be available on our website at enesima.com.au/terms-conditions. Your continued use of our services following any changes constitutes acceptance of the updated Terms.

11. Governing Law

These Terms and Conditions are governed by the laws of the State of Victoria, Australia. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of Victoria.